+27 11 361 2000

Due to the COVID-19 21-day national lockdown, all order processing and despatch is delayed until 17 April. Please view all information here.

Western Shoppe Collection Option:

  • Online orders can be collected from our Johannesburg branch at no additional charge.
  • Only orders specified with a delivery option of Western Shoppe Collection (Monday-Friday) will be held for collection.
  • Please note that this option is strictly applicable to our Johannesburg store and orders cannot be couriered to any of our other branches for collection.

Delivery Special:

  • Online orders with a purchase total of R350 or more qualify for free delivery. 
  • Free delivery is provided through the use of the FedEx3 (48 - 72 hours) courier option or The SA Post Office (7-10 days) Counter Collect service depending on the customer's specifications on check-out.
  • Only orders with a delivery address within the Republic of South Africa qualify for the Delivery Special.
  • Online orders with a purchase total of less than R 350 will be charged a delivery fee according to FedEx or The SA Post Office rates. The delivery fee is calculated based on the parcel's volumetric weight and destination.
  • Any returns in all cases will be for the purchaser's account.

Delivery Rates:

  • Our delivery rates are calculated depending on the parcel's actual weight, volumetric weight and destination.

Delivery services are offered from FedEx and South African Post Office. Deliveries are done to your door or to counter (post office). All couriered orders can be tracked online. Your item can be tracked through every stage up until delivery.

International deliveries vary from country to country but usually take no longer than 5 working days.

Please note that international orders are subject to the destination country's VAT and import duties. The purchaser is liable for these charges and Western Shoppe will not facilitate payment of any import related costs or duties.

National (South Africa). Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.

Items are delivered in most main & regional areas overnight (depending on service selected). Rural and outlying areas may take an additional 72 hours before delivery as some areas are serviced every 2nd day as opposed to daily. Please note that this excludes public holidays and weekends.

Please also note that if products are ordered which are deemed as dangerous goods by the airlines (e.g. spray canisters and aerosols) it will not be able to be sent with airfreight and additional delays in delivery can be expected.

Please contact us for any further enquiries.

FedEx   South African Post Office
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